Hospitality Trends- Uncaged with INTELITY CEO Robert Stevenson

CEO Robert Stevenson shares how INTELITY’s visitor knowledge system can aid fix some of the staffing worries in hospitality these days.

INTELITY CEO Robert Stevenson was lately featured in an episode of the podcast The Uncaged Demonstrate, exactly where he touched on several topics, such as the latest updates to the INTELITY platform, latest developments in the hospitality field, and how the INTELITY system can assist the hospitality business weather conditions staffing shortages.

For the duration of the job interview, Stevenson shared how the pandemic has experienced an result on most of the trends in hospitality nowadays, which include a drive to safety and contactless guest ordeals.

Pay attention to the Complete Job interview


“Our buyer at the lodge amount is incredibly worried about the digital visitor journey, and they are also intrigued in the contactless abilities that our platform gives,” Stevenson shared with Uncaged Show host Bant Breen. “Something like the BA.5 variant of COVID-19 that is rearing its head, people are the variety of matters I imagine we can count on to go on for many years and a long time to occur, so possessing a digital pathway is incredibly significant.”

Stevenson also shared how workforce shortages have drastically impacted the hospitality industry since the commence of the pandemic.

“The services business workforces have occur again, more a great deal so than they ended up say a year in the past, but a whole lot of people switched careers and are just screening the waters and checking out if they want a occupation in hospitality, so you have a good deal of turnover and a ton of mild staffing,” Stevenson reported. “Some hotels are running with only 30-to-40% of their team. It is a major issue, and know-how like our system can assist.”

Stevenson shared how platforms like INTELITY’s will allow guests to use their mobile devices to verify-in, conserving front desk employees time. The exact same goes for area support teams.

“If we automatically route in-space eating requests straight to the kitchen area and get it fulfilled, then the only human labor that is basically essential is cooking that food and walking it up to the room. That saves hospitality employees a number of minutes of telephone time and manual entry time. And all these issues increase up.”

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